FAQs

Q: What are the dates of the next Winter Art & Antiques Fair Olympia?
A: The dates for the Winter Fair will be 31 October - 5 November, with a Private Preview October 30th 2023. Sign up to our newsletter for the latest information.

Q: Where is the Fair located?
A: The Fair takes place on the upper level of the Grand Hall of Olympia London, situated in Kensington, with great connections to all London transport methods. Visit the Plan Your Visit page for more information on travel options.

Q: Can I bring my dog?
A: No animals will be allowed into the fair except for Guide Dogs.

Q: Can I bring items to sell or be evaluated to the Fair?
A: We operate a strict public valuation policy and personal effects will not be admitted for private assessment.

Q: How much are tickets?
A: Book in advance for our reduced-rate, tickets for the Winter Art & Antiques Fair will go on sale in June 2023. Key an eye out! Sign up to our newsletter for the latest information and to hear about exclusive discounts! 

Q: Can I buy tickets on the door at the Fair?
A: Yes, tickets are available to be purchased on the door, however, to save you time and money, buying in advance is more convenient and offers better prices. 

Q. I'm having issues with my booking. Who should I contact?
A: For any questions regarding your ticket purchase, either during booking or afterwards please contact SeeTickets, our ticketing agent. They can be contacted using their Customer Service Portal.

This has a 48-hour response time on all contact through the form, and a same-day response if the event is in 3 days or less.

Q: What is the best way to get to Olympia?
A: There are several options available to get to Olympia. Full travel details can be found on the Plan Your Visit page.

Q: How much is parking?
A: Parking at the venue is operated and managed by Olympia (not the Fair). Visit the Olympia website for more information and to pre-booking your space. Please note booking cannot be made more than four months in advance. Go to the Plan Your Visit page and click on 'By Car' for alternative parking options.

Q: Will a cloakroom be accessible?
A: cloakroom facility will be available There is a small charge for this service.

Q: Where can I eat?
A: There are food outlets all around the halls. Further details can be found on the Plan Your Visit page.

Q: Are there hotels near Olympia?
A: Yes. There are a selection of hotels around the venue and many more across West London. Full details can be found on the Plan Your Visit page.
 

Q: Can I access Spirit of Christmas Fair from the Winter Art & Antiques Fair?
A: Yes

Q: What times can I visit? 
A: The Fair is open Tuesday 31 to Sunday 5 November, opening at 10.30am daily. Monday 30 is the Private Preview. 

Monday 30 October PRIVATE PREVIEW 3pm - 8pm
Tuesday 31 October 10.30am - 6pm
Wednesday 1 November 10.30am - 6pm
Thursday 2 November LATE NIGHT 10.30am - 9pm
Friday 3 November 10.30am - 6pm
Saturday 4 November 10.30am - 6pm
Sunday 5 November 10.30am - 5pm

Q: What security measures are in place at the Fair?
A: To ensure exhibitor security and visitor safety, security guards will be constantly present throughout the fair and will be permitted to search all attendees.

Q: Are bags searches in operations at the Fair? 
A: All bags brought to the fair will be checked and any oversized bags must be left in the cloakroom. Items that can be construed as art or an antique will not be permitted into the venue.

Q: How will toilet facilities be operated?
A: Toilet facilities will be available and clearly signposted. 

Q: Will any COVID-19 policies be in place?
A: We will follow government guidelines and work with the venue to put the required safety measures and procedures into place.

Q: Can I book a ticket for my carer?
A: Yes, if you have a disability that restricts your ability to attend the show on your own to the extent where a helper is needed, then a carer is admitted free of charge. Carers will be admitted to the Show free of charge upon arrival at the discretion of security.

Q: Can I book a wheelchair for the Fair?
A: Yes, wheelchairs can be booked via the Olympia London control room +44 (0)207 598 2411 – you will be asked to call on your arrival at the Fair and we will arrange for a wheelchair to be delivered to a foyer.

Q: Where are the wheelchair accessible toilets located?
A: Male and female wheelchair accessible toilets are provided throughout the venue. Please ask a member of the security staff if you are unable to locate these.

Q: How can I get assistance during by visit?
A: If you have any queries or need assistance during your visit, please contact any member of the Olympia staff who will be happy to help.

Q: What parking facilities are available for Blue Badge holders?
A: There are a limited number of disabled parking bays available in the venue car park for blue badge holders. These are allocated upon a first come first serve basis, however it is best to pre-book a space online in advance. Book through Olympia here.

Q: Can I rent a wheelchair for use at the Fair?
A: A limited number of wheelchairs are available to hire on receipt of a refundable security deposit. We recommend that wheelchairs are booked in advance by calling 020 7385 1200. Your wheelchair can then be made ready for you on arrival at the venue.

Further information on accessibility at the venue can be found on the Olympia website.